Work Resume

Julia Luangrath

Cell: (609) 892-8158

Experience

Fraud, Risk, & Payments Agent, FOX BET (formerly The Stars Group, Amaya US Services Ltd) Atlantic City/Linwood NJ January 2016 – present

Provide excellent service to Security and Payments customer queries via email and live chat
Resolve account access issues
Validate and verify new player documentation in accordance with company guidelines
Monitor player accounts for compliance to online gaming license regulations
Review accounts’ financial activity and/or gameplay to identify potential suspicious behaviour
Investigate physical location alerts and cases
Investigate possible instances of collusion, chip dumping, or other fraud violations and escalating them accordingly
Review player financial transaction history
Monitor the correct operation of payment processors and report any critical issues that require immediate attention and action
Process customer payments requiring manual intervention
Adult CPR/AED Certified

Customer Service/Front Office Admin, Aaron Bail Bonds Mays Landing NJ

March 2014 – January 2016

Provide customer service to all inmates and parties involved in the bail process
Assist in all incoming and outgoing calls
Assist in callbacks, new intakes, and processing of all paperwork
Handle bail premiums, payments, and refunds
Handle daily bank deposits and ordering of supplies

Substitute Residential Assistant, The Arc of Atlantic County Egg Harbor Township NJ March 2014 – August 2014
Residential Assistant, The Arc of Atlantic County Egg Harbor Township NJ

October 2013 – March 2014

Support adults to master living skills (meal preparation, medical appointments, recreation, etc.)
Support adults in pursuing life-enhancing goals
Adult CPR/AED certified

Restaurant Manager/Delivery Driver/Server/Dishwasher, George’s Famous Grill Pleasantville NJ June 2013 – October 2013

Assist in daily operations and other departmental areas
Monitor food quality and maintained inventory of supplies
Handle sales and customer relations

Digital Photo Editor (seasonal position), Beyond the Stars Mercerville NJ February 2013 – May 2013

Assist in set-up and breakdown of production areas
Digitally edit photographs as needed
Obtain photo and video orders (handle sales)
Maintain inventory of equipment used
Assist in other departmental areas if necessary

Security Specialist, Borgata Casino Hotel & Spa Atlantic City NJ May 2004 – March 2011

Investigate medical calls, criminal and security violations, gaming discrepancies
Wrote detailed reports on casino matters involving investigation
Inspect casino playing cards, dice and tile for defects; replaces and disposes defected pieces
Dispatch specialists to on-site security and emergency calls; ensures order within the complex
Enforce the rules and regulations of the casino and New Jersey Casino Control Commission and Division of Gaming Enforcement
Handle vehicle and hotel room inspection; patrols in and outdoor premises; provides traffic control
Escort VIP guests around property; provide security for special events, filming and construction

Education

California State University, The Tseng College January 2018

M.S. in Assistive Technology & Human Services

Golden Key International Honour Society Member

University of Pittsburgh (in conjunction with Coursera.Org) Massive Online Course November 2015

Certification in Disability Awareness and Support

Stockton University (formerly known as The Richard Stockton College of NJ) Galloway, NJ May 2013

B.S. in Speech-Language Pathology with a minor in Digital Literacy & Multimedia Design

Alpha Eta Honor Society Member

Awarded Program Distinction

Atlantic Cape Community College Mays Landing, NJ August 2011

A.A. in Digital Design and in Studio Art

Educational Office Specialist Certification
Office Automation Specialist Certification
Visual Communications Professional Certification

Web Design Professional Certification

Winner of “Best 2D Artwork” at the 3rd Annual Communication and Art Awards Ceremony- April 2010

Marion White Memorial Scholarship- $2,000 awarded- May 2010 recipient

Skills

Trained in receiving and handling bomb threat calls, Zetron Series 3200 - E9-1-1 Telephone Systems, multi-line phone systems, Citrix, and iTrak software

Over 7 years of customer service experience, 7 years of production experience (See http://www.imdb.com/name/nm3314481/), 2 years volunteering with Charles L. Spragg Elementary

Proficient in basic web design, image creation, image and video editing (Adobe Creative Suite) and experienced in troubleshooting (Mac/PC)

Speaks intermediate Lao

Types 70 WPM